Frequently Asked Questions
What is the return/exchange policy?
We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase for any reason, please ensure that the item is undamaged, unused, and clean. we’ll be happy to return or exchange the product within 30 days of purchase for a full refund.
What is the expected timeframe for receiving a refund?
Typically, we aim to process refunds within a maximum of 7 working days.
Where do you ship from?
Chicago, USA
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add jinobjects@gmail.com to your safe sender’s list.